Shipping/Delivery Information
| Delivery Times: | |
| SYS “Paintings” | 5-10 business days |
| SYS “Jewelry” | 2-7 business days |
| SYS “Gift Shop” | 5-10 business days |
Returns, Refunds, Exchanges, and Cancellations
Customer satisfaction is top priority here at Created by SYS. We strive to make sure every item sold is of the highest quality possible and packaged diligently. Please fill out a contact form or email us at contact@createdbysys.com if you have any problems or are not happy with your order.
You may request a return or exchange within 30 days of the delivery date for any SYS “Jewelry” item, for any reason, by filling out a contact form or emailing us and explaining your situation(in the subject area of the contact form, please put “Return” or “Exchange”, whichever applies to your situation), and the item must be shipped back to us within two weeks of your request date. If we do not receive the return or exchange item within two weeks of your request date, you may only receive a partial refund or receive a refund instead of an exchange. To be eligible for a return or exchange, the item you would like to return or exchange must be in the same condition that you received it. You must purchase and get your own return shipping label and address it to our business address to ship the item back to us. Let us know if you require any help in doing so. Once we receive and inspect the item, we will send you an email to notify you that it has been received and if you qualify for a full refund or when the exchange item you requested for has been shipped out and a follow-up email with your order tracking number for the item. If you qualify for a refund, it will be credited to your original method of payment. Refunds are processed within 2 days of us receiving the item. If your SYS “Jewelry” item arrives damaged, please fill out a contact form, or email us, specifying that and upload/send a clear picture of the damage within 30 days of the delivery date, and you may receive a FREE replacement from us.
SYS “Paintings” and SYS “Gift Shop” items are only eligible for a FREE replacement or a refund for damage or design flaws. You must contact/email us within 30 days of the delivery date and provide photo proof of the damage or design flaw of the item through our contact form or email. You do not have to ship the damaged/flawed item back to us. Please discard the damaged/flawed item by either donating or recycling it. We do not accept returns or exchanges on any SYS “Paintings” or SYS “Gift Shop” items, so please view size charts(located within the product image gallery) and double check size selections if applicable. In case of an unsuccessful delivery, you can receive a replacement with an extra charge or a partial refund.
As of now, there are no refunds on points used on orders.
***Cancellations are not accepted on any orders due to many orders being shipped out as soon as they are received, so please be sure to review your order before submitting it.
If you have any questions, please fill out a contact form or email us at contact@createdbysys.com, and we will respond as quickly as possible. These terms and conditions are subject to change. Please sign up for our newsletter during checkout to be notified by email of any changes to these terms and conditions, or check this page periodically. Effective December 18, 2024. Last updated August 14, 2026.